Terms of Service

Effective Date: 2026-05-14
Last Updated: 2026-05-14

1. Agreement to terms

These Terms of Service (“Terms”) form a binding agreement between you and MADEBYJJ, LLC (“MadeByJJ,” “we,” “us”), a Delaware limited liability company.

By creating an account, accessing, or using the service at deskwiz.app (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

2. Description of the Service

MadeByJJ provides a back-office automation service for small businesses, including:

Automated responses to customer WhatsApp messages via the WhatsApp Business Platform
Appointment booking through integrated booking systems (e.g., Vagaro, Square, Cal.com) operated by you or third parties
Dashboards for monitoring messages, bookings, and Desk activity
Related tools and features we may add from time to time

We are an independent service provider. We are not affiliated with, endorsed by, or partnered with Meta Platforms, Inc., except as a Tech Provider under Meta’s WhatsApp Business Platform partner program.

3. Eligibility

To use the Service, you must:

Be at least 18 years old
Operate a legitimate business
Have legal capacity to enter contracts
Not be barred from using the Service under any applicable law
Comply with all applicable laws in your operation of the Service

We may refuse service to anyone for any lawful reason.

4. Account registration

4.1 Onboarding

You will connect your WhatsApp Business number to the Service through Meta’s Embedded Signup flow, which grants us limited permissions to send and receive messages on your behalf and manage your WhatsApp Business Account assets.

You may also be asked to authorize access to third-party booking systems. You grant us permission to access these systems solely to perform the Service.

4.2 Account security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activity that occurs under your account
Notifying us immediately of unauthorized access at security@madebyjj.com

5. Subscription and fees

5.1 Commercial terms

Commercial terms are provided during onboarding or in a separate written agreement
Fees, if applicable, are billed according to that agreement
All fees are exclusive of taxes; you are responsible for applicable taxes
WhatsApp conversation fees charged by Meta may be passed through at cost or included as specified in your agreement

5.2 Payment

Payments are processed by Stripe
You authorize us to charge your payment method on a recurring basis
Failed payments may result in suspension after 7 days

5.3 Refunds

Subscription fees are non-refundable except where required by law. Pass-through WhatsApp conversation fees are non-refundable.

5.4 Changes to fees

We may change fees with 30 days’ notice. Changes take effect at the start of your next billing cycle.

6. Your responsibilities and WhatsApp compliance

You acknowledge that you are the business operating the WhatsApp Business Account and are responsible for compliance with all applicable Meta and WhatsApp policies, including:

WhatsApp Business Messaging Policy: business.whatsapp.com/policy
WhatsApp Commerce Policy: whatsapp.com/legal/commerce-policy
Meta Platform Terms and Developer Policies

In particular, you agree to:

Obtain proper opt-in consent before initiating conversations with customers
Not use the Service to send spam, unsolicited bulk messages, or marketing without consent
Not impersonate other businesses or individuals
Not send prohibited content (illegal goods, drugs, weapons, adult content, etc.)
Comply with all applicable consumer protection, anti-spam, and privacy laws (TCPA, CAN-SPAM, GDPR, CASL, etc.)
Respond to end-customer opt-out requests promptly
Provide accurate business information to Meta and to your customers
Have a published, accurate privacy policy for your own business

If your account is suspended, paused, or banned by Meta due to policy violations, the Service may become unavailable. We are not responsible for actions taken by Meta against your WhatsApp Business Account.

7. Acceptable use

You may not:

Reverse engineer, decompile, or attempt to extract source code from the Service
Resell, sublicense, or white-label the Service without our written agreement
Use the Service to harass, threaten, or harm any person
Circumvent rate limits, security measures, or access controls
Use bots or scripts to access the Service except through our published APIs
Use the Service to compete with us or build a competing product
Engage in fraudulent activity
Violate any applicable law or third-party rights

We may suspend or terminate accounts that violate this section.

8. Content and data

8.1 Your content

You retain ownership of all data you submit to the Service, including end-customer messages, business information, and configuration. You grant us a limited license to process this data solely to provide the Service.

8.2 Our content

The Service itself, including software, designs, text, and branding, is owned by MadeByJJ and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription.

8.3 Feedback

If you provide feedback or suggestions, we may use them without obligation to you.

9. Automated responses

The Service uses automated systems and third-party service providers to send replies to end-customer messages on your behalf. You acknowledge that:

Replies may contain errors or inaccuracies
You are responsible for reviewing your Desk configuration and conversation logs
You should not use the Service for high-stakes communications without human review (e.g., medical advice, legal advice, financial advice)
We provide tools to pause replies and hand off to human review

You agree to indemnify us for damages arising from replies sent under your account.

10. Service availability

We strive for high availability but do not guarantee uninterrupted Service. We may:

Perform scheduled maintenance with reasonable notice
Suspend the Service for security or compliance reasons
Modify or discontinue features with notice

The Service depends on third-party platforms and providers, including Meta, automation infrastructure providers, and your booking systems. We are not responsible for outages or changes to those platforms.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

The Service will be uninterrupted or error-free
Replies will be accurate or appropriate
The Service will meet your specific business requirements
Third-party platforms will continue to work with our Service

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MADEBYJJ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
DAMAGES ARISING FROM GENERATED CONTENT, THIRD-PARTY OUTAGES, OR META POLICY ENFORCEMENT ACTIONS

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow these limitations; in those cases, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless MadeByJJ from any claims, damages, or expenses (including attorneys’ fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of WhatsApp / Meta policies
Your violation of applicable laws
Content sent through the Service under your account
Your end-customers’ claims related to messages sent on your behalf

14. Termination

14.1 By you

You may cancel your subscription at any time through your dashboard or by emailing support@madebyjj.com. Cancellation takes effect at the end of the current billing period.

14.2 By us

We may terminate your access if:

You breach these Terms
Your WhatsApp Business Account is banned or suspended by Meta
You fail to pay fees
We are required by law to terminate
We discontinue the Service (with 30 days’ notice)

14.3 Effects of termination

Upon termination:

Your access to the Service ends
Your data will be retained per the retention schedule in our Privacy Policy
You can request export of your data within 30 days
Outstanding fees remain due

Sections 6, 7.1, 8.1, 9, 10–13, 15, and 17 survive termination.

15. Dispute resolution

15.1 Informal resolution

Before filing any formal dispute, contact us at legal@madebyjj.com. We will attempt to resolve the dispute informally within 60 days.

15.2 Arbitration

Any unresolved dispute will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in Wilmington, Delaware or via video. Judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class action waiver

You waive any right to participate in class actions or class arbitrations against MadeByJJ.

15.4 Exceptions

Either party may seek injunctive relief in court for intellectual property violations or unauthorized access to the Service.

16. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.

17. General provisions

17.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

17.2 Changes

We may update these Terms. Material changes will be notified with 30 days’ notice via email and on deskwiz.app. Continued use after the effective date constitutes acceptance.

17.3 Severability

If any provision is unenforceable, the rest of the Terms remain in effect.

17.4 No waiver

Failure to enforce a provision is not a waiver of our rights.

17.5 Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17.6 Force majeure

Neither party is liable for failures caused by events beyond reasonable control.

18. Contact

MADEBYJJ, LLC
254 Chapman Rd, Ste 208 #14797, Newark, DE 19702

General: hello@madebyjj.com
Support: support@madebyjj.com
Legal: legal@madebyjj.com
Privacy: privacy@madebyjj.com