SMS customer-care consent

Last updated: July 10, 2026

DeskWiz helps participating businesses respond to customer-service text conversations from their business phone numbers. The business you text is the sender and remains responsible for its customer relationship; DeskWiz provides the technology that can assist with a response.

How a text conversation starts

A customer can voluntarily text a participating business’s published phone number to ask a question, request help, or discuss an appointment. By starting that conversation, the customer agrees to receive automated, non-marketing customer-care replies related to that request. Texting is optional: customers may contact the business by phone or another method the business provides instead.

DeskWiz does not use this flow to enroll people in recurring marketing messages. We do not send promotional campaigns, sales offers, or unrelated texts through this customer-care program. The business must obtain separate, appropriate consent before using any other SMS program.

What to expect

• Message purpose:answers to the customer’s request, appointment assistance, and other customer-care conversation details
• Message frequency:varies with the customer’s conversation and request; messages are not sent on a recurring promotional schedule
• Automated assistance: a DeskWiz agent may draft or send a response for the business
• Charges: message and data rates may apply

Choices and support

Reply STOP to a DeskWiz-supported business number to stop SMS messages from that number. Reply HELPfor help, or contact the business directly using the contact method it provides. For questions about DeskWiz’s platform or this notice, contact support@madebyjj.com.

Stopping texts from one business number does not change communications from other businesses. To discuss resuming texts after an opt-out, contact the relevant business through a non-SMS method it provides.

Privacy

SMS conversation content, phone numbers, and related delivery details are processed to provide the requested customer care and to operate the Service. No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Service providers may process this information solely to operate the messaging service. See our Privacy Policy, Terms of Service, and Subprocessors for more detail.

For participating businesses

Each business is responsible for giving customers accurate information about its own number and SMS practices, honoring opt-out requests, and obtaining any consent required for messages it initiates. DeskWiz may suspend SMS features when a business’s use does not meet these requirements.